Refund policy

At Zamani, we want you to experience complete confidence when shopping with us. If for any reason you’re not fully satisfied, we’re here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return. To be eligible, your item must be:

• Unopened, unused, and in its original packaging (including the cellophane seal)
• Returned with proof of purchase (order number or receipt)

Try Before You Open

To help you shop with confidence, each Zamani fragrance (unless otherwise stated) includes a 2ml sample of the same scent.

We recommend trying the sample before opening the full-size bottle.

Once the cellophane or seal on the main perfume box has been opened, we will be unable to accept any returns or refunds, even if the fragrance has not been sprayed.

 

How to Start a Return

To initiate a return, please email us at care@byzamani.com with your order number and reason for return.
Our team will confirm eligibility and provide the return address and next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked delivery service, as we cannot guarantee receipt of untracked parcels.

 

Refunds

Once your return is received and inspected, we’ll notify you by email and process your refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

If more than 15 business days have passed since your refund was approved, please contact us at care@byzamani.com

 

Promotional Vouchers and Qualifying Purchases

From time to time, Zamani may issue promotional vouchers, store credit or discount codes as part of a qualifying purchase.

If a promotional voucher, credit or discount code is issued as a result of a purchase and the qualifying item is later returned or refunded, the promotional benefit will become void.

If the voucher or credit has already been redeemed, the value of the voucher may be deducted from the refund amount.

Zamani reserves the right to adjust refunds accordingly where promotional benefits have been used.

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or full refund as quickly as possible.

Exchanges

We currently do not offer direct exchanges. If you’d like to try a different fragrance, please return your item (if eligible) for a refund and place a new order.